1/ OBJECTIVE OF THE POSITION/MỤC TIÊU CỦA VỊ TRÍ

• Be responsible for the administration and operation of Fitness Centre, Kidsdom.
• Coordinate with related departments to conduct and manage daily activities at resort.
• Responsible for developing the variety and quality of resort activities to enhance guest experience and maximize revenue opportunities.

2/ MAIN RESPONSIBILITIES/CÁC TRÁCH NHIỆM CHÍNH

• Oversee the administration and daily operation of the Fitness Centre and Kidsdom, ensuring smooth service delivery and high guest satisfaction.
• Plan, coordinate, and manage a diverse range of daily resort activities in collaboration with related departments, maintaining seamless operations.
• Develop and continuously improve the variety, quality, and creativity of resort activities, tailored to enhance guest engagement and maximize revenue opportunities.
• Monitor activity participation levels and implement strategies to increase guest involvement and ancillary revenue generation.
• Propose monthly and quarterly promotion plans for newsletters and special occasions to enhance guest experience and engagement.
• Establish and enforce safety protocols across all recreational facilities and activities to ensure guest well-being at all times.
• Lead, train, and mentor the recreation team, ensuring staff maintain consistent skills, knowledge, and follow brand standards.
• Conduct regular performance evaluations and implement training programs to enhance staff capability and service delivery.
• Manage scheduling, resources, and budgets effectively to optimize efficiency and control operational costs.
• Ensure all facilities and equipment are maintained in excellent condition, coordinating timely repairs and preventive maintenance with Engineering.
• Prepare reports on activity performance, guest feedback, and revenue results, providing recommendations for continuous improvement.
• Handle guest complaints and service recovery promptly and professionally, ensuring effective solutions and maintaining a positive guest experience.
• Logs incidents and accidents in accordance with hotel requirements.
• Collect and analyze daily and monthly guest feedback to identify opportunities for service improvement and enhanced guest satisfaction.
• Be responsible for achieving and maintaining the Quality KPI score of Recreation on online platforms and post-stay guest surveys.
• Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
• To be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
• Manages purchasing equipment and supplies and keeping stock records
• Prepare budget and monthly forecasting.
• Perform other duties as assigned by line manager in line with departmental needs.

3/ REQUIREMENTS/ YÊU CẦU

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Computer Skills, Problem Solving Skills
• At least 2 years in international hotels in the same position

4/ BENEFITS/ QUYỀN LỢI:

• Attractive salary
  Mức lương cạnh tranh
• 13th month salary
  Lương tháng thứ 13
• International working environment
  Môi trường làm việc quốc tế
• Annual Outing Trip
  Du lịch công ty
• Laundry uniform provided
  Cung cấp đồng phục trong ca làm
• Participating social insurance, medical insurance, accident insurance 24/7
  Tham gia bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm tai nạn 24/7
• 2 Day-off/week
  2 Ngày nghỉ/tuần
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
  Phúc lợi trong dịp đặc biệt: Sinh nhật, Trung Thu, Ngày Lễ, Tết,...
• Duty meal provided at canteen
  Bữa ăn trong ca làm tại nhà ăn Nhân viên
• Special room rate as per Melia Hotels International policy
  Chính sách phòng ưu đãi từ Tập đoàn Melia Hotels International
• Shuttle bus from Vung Tau to Melia Ho Tram
  Xe đưa rước nhân viên tuyến Vũng Tàu - Melia Hồ Tràm

5/ HOW TO APPLY/ PHƯƠNG THỨC ỨNG TUYỂN:

Interested candidates, please submit your CV in English via email to the Human Resources Department.
Ứng viên vui lòng gửi CV (Tiếng Anh) qua địa chỉ emali của Phòng Nhân Sự.

For further inquiries, feel free to contact us:
Hãy liên hệ với chúng tôi qua:

Mail: recruitment@meliahotram.com
Phone: 0254 378 9000 (Ext: 5203)
HR Hotline, Zalo: 0911 721 747