1/ OBJECTIVE OF THE POSITION/MỤC TIÊU CỦA VỊ TRÍ

You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained always. With a combination of a passion for service and the right communication with other departments, you have the ability and empowerment to make the guest’s experience more than memorable.

2/ MAIN RESPONSIBILITIES/CÁC TRÁCH NHIỆM CHÍNH

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Solve any guest complaint, follow up through the stay and farewell.
• Prepare the guest courtesy order for amenities or special requests.
• Promote hotel’s activities and events.
• Actively promote TripAdvisor, social media and guest quality questionnaire.
• Performs daily courtesy calls to the guests.
• Keeps a record of courtesy calls, gift always, complaints, etc.
• Prepare welcome letters and ensures the signature of General Manager, Hotel Manager or Guest Service Manager.
• Provokes the encounter with the guests in order to establish conversations regarding the stay.
• Attend the Executive Lounge and Executive Floor Reception.
• Ensure that Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Support Guest Service Line handling calls when direct manager requires based on operation need
• Follow company brand standards
• Perform any other task requested by direct managers.

3/ REQUIREMENTS/ YÊU CẦU

• Bachelor Degree

   

• Vietnamese - Excellent level, written & spoken

   

• English - Good level, written & spoken

   

• Korean - Good level, written & spoken

   

• Front Office Knowledge

   

• At least 6-month experience in similar position in 4–5-star hotel

4/ BENEFITS/ QUYỀN LỢI:

• Attractive salary
  Mức lương cạnh tranh
• 13th month salary
  Lương tháng thứ 13
• International working environment
  Môi trường làm việc quốc tế
• Annual Outing Trip
  Du lịch công ty
• Laundry uniform provided
  Cung cấp đồng phục trong ca làm
• Participating social insurance, medical insurance, accident insurance 24/7
  Tham gia bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm tai nạn 24/7
• 2 Day-off/week
  2 Ngày nghỉ/tuần
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
  Phúc lợi trong dịp đặc biệt: Sinh nhật, Trung Thu, Ngày Lễ, Tết,...
• Duty meal provided at canteen
  Bữa ăn trong ca làm tại nhà ăn Nhân viên
• Special room rate as per Melia Hotels International policy
  Chính sách phòng ưu đãi từ Tập đoàn Melia Hotels International
• Shuttle bus from Vung Tau to Melia Ho Tram
  Xe đưa rước nhân viên tuyến Vũng Tàu - Melia Hồ Tràm

5/ HOW TO APPLY/ PHƯƠNG THỨC ỨNG TUYỂN:

Interested candidates, please submit your CV in English via email to the Human Resources Department.
Ứng viên vui lòng gửi CV (Tiếng Anh) qua địa chỉ emali của Phòng Nhân Sự.

For further inquiries, feel free to contact us:
Hãy liên hệ với chúng tôi qua:

Mail: recruitment@meliahotram.com
Phone: 0254 378 9000 (Ext: 5203)
HR Hotline, Zalo: 0911 721 747