1/ MAIN RESPONSIBILITIES

• Welcome guests warmly, confirm reservations, and provide personalized assistance.

• Act as the main point of contact for guest inquiries, offering accurate information and solutions.

• Recommend hotel services, local attractions, restaurants, and entertainment options.

• Arrange transportation, excursions, events, and special requests upon guest demand.

• Handle phone calls, reservations, messages, and mail with proper etiquette.

• Assist with luggage services, deliveries, and ensure safety in lobby/front door areas.

• Respond to guest complaints professionally and escalate complex issues when needed.

• Support management during emergencies and maintain a clean, safe working environment.

2/ JOB REQUIREMENTS

• At least 1 year of experience in international hotels at the same position.

• Strong communication skills in English (other languages are a plus).

• Customer service-oriented with problem-solving ability.

• Knowledge of front office operations and local area.

4/ BENEFITS | QUYỀN LỢI NHÂN VIÊN: 

4.1/  Be part of a global hospitality network that values diversity and fosters professional growth. 

• Môi trường làm việc quốc tế năng động 

4.2/ Attractive compensation to match your expertise and contributions. 

• Mức lương cạnh tranh, hấp dẫn 

4.3/  Enjoy an additional month’s salary as a year-end bonus. 

• Lương tháng 13 

4.4/  Receive special recognition and rewards on your birthday. 

• Quà tặng/ưu đãi sinh nhật 

4.5/ Strengthen team spirit and create memorable experiences during our company outings. 

• Du lịch công ty hằng năm 

4.6/ Access special room rates and benefits across Melia Hotels International properties. 

• Ưu đãi nội bộ tại hệ thống khách sạn 

4.7/ Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai. 

• Xe đưa đón nhân viên (Vũng Tàu – Hồ Tràm, Long Hải, Phước Hải) 

4.8/ Enjoy 2 days off per week to recharge and spend quality time. 

• Cân bằng công việc – cuộc sống (2 ngày nghỉ/tuần) 

5/ HOW TO APPLY | CÁCH ỨNG TUYỂN:
 

• Interested candidates, please submit your CV in English via email to the Human Resources Department. 

Ứng viên quan tâm vui lòng gửi CV bằng tiếng Anh về Phòng Nhân sự qua email. 

• For further inquiries, feel free to contact us: 

• Mọi thắc mắc vui lòng liên hệ: 

• Phone: 0254 378 9000 (Ext/ Nhấn: 5203) 

• HR Hotline, Zalo: 0911-721-747