1/ MISSION:

Ensure smooth and efficient banquet operations by implementing standard operating procedures and service standards. Control costs effectively while maximizing guest, employee, and owner satisfaction in line with Meliá Hotels International policies.

2/ MAIN RESPONSIBILITIES:

• Oversee daily banquet operations to ensure seamless event execution and high service standards.
• Plan and manage staff scheduling to maintain optimal coverage.
• Coordinate with internal departments and the Banquet Sales team for event planning and execution.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Maintain strong guest relations and ensure personalized service delivery.
• Supervise function setup in accordance with event orders and ensure all requirements are met.
• Collaborate with the Kitchen to ensure timely and high-quality food service.
• Ensure banquet areas are clean, organized, and equipment is well maintained.
• Conduct pre-event checks and monitor operations throughout each function.
• Manage inventory and control of operating equipment and beverages.
• Support administrative tasks including payroll documentation and staff records.
• Participate in departmental meetings and daily briefings.

3/ REQUIREMENTS:

• Degree in Hotel Management or related field.
• Minimum 5 years’ experience in international hotels, including at least 2 years in a similar role.
• Strong operational, leadership, and organizational skills.
• Proficient in Vietnamese and English (spoken and written).
• Computer literacy and administrative skills.
• Knowledge of Spanish is an advantage.

4/ BENEFITS:

• Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
• Competitive Salary Package: Attractive compensation to match your expertise and contributions.
• 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
• Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
• Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
• Exclusive Hotel Discounts: Access special room rates and benefits across Meliá Hotels International properties.
• Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Meliá Ho Tram and additional stops in Long Hai and Phuoc Hai.
• Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

5/ HOW TO APPLY:

• Interested candidates, please submit your CV in English via email to the Human Resources Department.
• For further inquiries, feel free to contact us:
• Phone: 0254 378 9000 (Ext: 5203)
• HR Hotline / Zalo: 0911 721 747